// FREQUENT QUESTIONS

How can I pay for my orders?

Our site accepts cards such as Visa, MasterCard, PayPal, Poste Pay.

Can I pay on delivery?

Yes, it is possible to pay on delivery.

Is it safe to pay by credit card on your site?

Safety for our customer comes first. In fact, we offer an SSL service that makes data exchanges on the internet safe through an encrypted system.

Is it possible to get a refund?

Yes, you can receive a refund within 15 days of receiving the product. I invite you to read: " Satisfaction Guarantee "

How can I enter a discount code?

To enter a discount code, follow the instructions below:

1)Add the desired product to the cart by clicking on "ADD TO CART"

2)Click on the bag at the top right

3) Once you have opened "Your cart", write the desired quantity of products in the space provided.

4)Click on "CHECK-OUT"

5)On the right side of the screen you will find a special space with "Discount code" written

6) Enter the discount code entirely, respecting capital letters.

7)Click on "Apply"

Do you have stores where I can see and try your products?

At the moment we don't have any stores yet. Our products are available online today.

Can I change my address once the order has been shipped?

We are unable to redirect the order once it has been shipped. Make sure you enter the right address, where the courier can find you.

How do I contact you for questions or assistance?

You can contact us in 2 different ways:

• By email at: info@bianchilorenzo.xyz
• Via the contact form.
• Via social channels (Instagram and Facebook)
• At the number +39 3421493366